Senior Operations Support - Process Engineering and Initiatives

OnePay(1 month ago)

HybridFull TimeSenior$109,790 - $147,129 (estimated)Customer Operations

About this role

The Senior Operations Support - Process Engineering and Initiatives at OnePay focuses on designing, documenting, and enhancing core processes that enable the Operations team to provide outstanding customer support. The role involves collaborating with Operations leaders and cross-functional stakeholders to ensure readiness for new initiatives, managing multiple concurrent projects, and maintaining process documentation and inventory. This position requires over 10 years of experience in process improvement and operational design, along with strong relationship management skills within a fast-paced financial services environment.

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Required Skills

Process Improvement
Process Engineering
Operational Design
Project Management
Stakeholder Engagement
Attention to Detail
Critical Thinking
Customer Focus
Relationship Management
Operational Processes

+6 more

Qualifications

Bachelor’s degree

About OnePay

www.onepay.com

OnePay is a financial technology company that offers mobile banking solutions designed to provide users with a seamless banking experience. Through its app, OnePay combines everyday banking with features such as credit building, high-yield savings, a digital wallet, and rewards programs, all while partnering with established banks to ensure FDIC membership. Its multi-faceted approach aims to help customers manage their finances more effectively and enhance their purchasing power, particularly with benefits tailored for shopping at retailers like Walmart. Founded in 2019, OnePay prioritizes safety and security, implementing advanced encryption and multi-factor authentication to protect users' financial data.