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Senior Product Service Engineer at Caterpillar - ApplyBlast

Senior Product Service Engineer

Caterpillar

7 days ago

4.0 on Glassdoor

Tucson, Arizona, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Product Service Engineer at Caterpillar Inc. provides technical support and troubleshooting for mining technology hardware and software, ensuring rapid resolution of issues for global customers and dealers. This role involves collaborating with engineering teams, participating in new product introductions, and maintaining high service standards through incident management and continuous improvement initiatives. The position requires on-site work in Arizona, including regular visits to open-pit mining environments, with up to 25% travel expected.

Responsibilities

Investigate and resolve hardware and software issues for mining technology customers
Provide 24/7 incident management and technical support for global mining operations
Collaborate with engineering teams to implement corrective actions and product improvements

Skills

About Caterpillar

caterpillar.com

Headquarters

Irving, Texas, United States

Company Size

10001+ employees

Founded

1925

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Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.