Senior Quality Assurance Analyst PCM

Careers at Tide(1 month ago)

HybridFull TimeSenior$115,668 - $155,198 (estimated)Quality Assurance

About this role

A Senior Telesales QA at Tide is a senior-quality role responsible for maintaining compliance and quality standards across the telesales function within a regulated financial environment. The role supports continuous improvement initiatives, collaborates with leadership, and helps ensure consistent service delivery for Tide’s SME customers.

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Required Skills

Call Monitoring
Coaching
Onboarding
Calibration
Data Analysis
Looker
Reporting
Mentoring
Process Improvement
Spot Checks

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About Careers at Tide

tidecleaners.com

Tide Cleaners is a consumer-facing dry cleaning and laundry brand that provides professional garment care—dry cleaning, wash & fold, stain removal, alterations—and related services. The company emphasizes quality cleaning plus modern convenience through mobile ordering, app-based pickup & delivery and smart locker collection across a national network of franchised and company-operated locations. Launched under the Tide brand, Tide Cleaners leverages Tide’s cleaning expertise and consistent standards to simplify garment care for busy consumers and partner properties.