Senior Quality Assurance Manager (Customer Advocacy Program • Escalated, High Risk Complaints) - Hybrid
M&T Bank
About this role
The Senior Quality Assurance Manager will lead a team in the Customer Advocacy division focused on high‑risk and escalated customer complaints that reach executive leadership and regulators. The role centers on safeguarding quality, ensuring regulatory compliance, and representing the voice of the customer while collaborating across Compliance, Legal, and Risk. This position has visibility across the organization and is responsible for shaping the complaint quality framework and risk controls.
Skills
Qualifications
About M&T Bank
mandtbank.comN/A
Recent company news
The Business JournalsM&T sells former North Buffalo branch location for $1.49M
20 hours ago
MarketBeatSienna Gestion Cuts Position in M&T Bank Corporation $MTB
3 days ago
Investing.comM&T Bank at RBC Conference: Strategic Growth and Challenges
1 day ago
Simply Wall StIs M&T Bank (MTB) Still Attractive After Recent Pullback And Strong Multi Year Run
1 day ago
GuruFocusM&T Bank (MTB) Shares Dip as Company Reports Sluggish Start to Q
1 day ago
About M&T Bank
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for M&T Bank.
Salary
$75k – $124k
per year
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