Agency Complaints Specialist (Blue Ash, OH)
Green Dot(1 month ago)
About this role
An Agency Complaint Specialist at Green Dot investigates and responds to escalated customer complaints filed with state or federal regulators. The role focuses on delivering professional written responses and driving timely, fair resolutions while collaborating across internal teams and external partners. This position is based in the Blue Ash, Ohio office.
Required Skills
- Regulatory Complaints
- Complaint Resolution
- Customer Escalations
- Written Communication
- Root Cause Analysis
- Negotiation
- Conflict Resolution
- Stakeholder Management
- Data Entry
- Process Improvement
+6 more
Qualifications
- Bachelor’s Degree
About Green Dot
greendot.comGreen Dot Corporation is a financial technology and banking platform that specializes in providing mobile bank accounts and debit card solutions. Their services include a Cash Back Bank Account that offers users the opportunity to earn rewards, along with features like free cash deposits and access to a network of ATMs for free withdrawals. Green Dot aims to simplify banking and enhance financial inclusion, serving both consumers and businesses with innovative prepaid and cash management solutions.
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