Senior Real-Time Analyst
NATIONAL(13 days ago)
About this role
The Senior Real-Time Analyst at IG Group plays a crucial role in managing operational performance across customer contact channels. The role involves supporting forecasting, scheduling, and operational resilience, while staying hands-on in live operations.
Required Skills
- Queue Management
- Performance Monitoring
- Forecasting
- Scheduling
- Data Analysis
- Live Operations
- Real-Time Management
- Stakeholder Communication
- WFM Tools
- Resilience Building
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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