Senior Resolution Coordinator, Customer Experience - 5 month contract

Walmart(24 days ago)

Mississauga, ONOnsiteFull TimeJunior$52,000 - $71,500Customer Service

About this role

A Customer Escalations Specialist at Walmart serves as the single point of contact for escalated customer issues, accountable for restoring customer satisfaction and loyalty. The role focuses on maintaining visibility of resolution efforts and collaborating across the organization to ensure effective outcomes.

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Required Skills

Customer Service
Escalation Management
Communication
Problem Solving
Empathy
Relationship Building
Documentation
Call Handling
Stakeholder Management
Risk Mitigation

Qualifications

Age 16+

About Walmart

walmart.com

Walmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.

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