Resolution Specialist Team Leader
Wing Assistant
About this role
The Resolution Specialist Team Leader oversees the Resolution Team that handles customer escalations and complex service issues. The role is accountable for ensuring consistent policy application, timely case closure, and high-quality customer outcomes. It also focuses on developing and coaching Resolution Specialists to maintain performance and service standards.
Skills
About Wing Assistant
wingassistant.comWing Assistant is a virtual staffing platform that connects businesses with top 0.5% remote virtual assistants across admin, sales, marketing, and other functions. They offer affordable global talent (advertised under $8/hr) on a simple month-to-month subscription and provide onboarding, training, a dedicated CSM, and ongoing quality supervision. Customers get access to a WorkSpace app and managed support to scale recurring operational work. The service targets businesses seeking cost-effective, vetted remote support with hands-on account management and productivity tools.
Recent company news
Yahoo FinanceBest Virtual Assistant Company (2025): Wing Assistant Named Top Remote Support Solution by Expert Consumers
Nov 1, 2025
Pulse 2.0Wing: Interview With Co-Founder & CMO Roland Polzin About The B2B Marketplace
2 weeks ago
Forbes9 Best Virtual Assistant Services Of 2025
Sep 3, 2025
Yahoo FinanceBest VA Services (2025): Wing Assistant Recognized for Reliability and Scalability by Consumer365
Nov 2, 2025
ACCESS NewswireCentral Launches AI-Powered Business OS to Help SMBs Eliminate Digital Chaos
Jul 24, 2025
About Wing Assistant
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Wing Assistant.
Salary
$94k – $125k
per year
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