Resolution Specialist Team Leader
Wing Assistant(14 days ago)
About this role
The Resolution Specialist Team Leader oversees the Resolution Team that handles customer escalations and complex service issues. The role is accountable for ensuring consistent policy application, timely case closure, and high-quality customer outcomes. It also focuses on developing and coaching Resolution Specialists to maintain performance and service standards.
Required Skills
- Escalation Management
- Case Prioritization
- People Management
- Performance Coaching
- Stakeholder Coordination
- Policy Compliance
- Documentation Accuracy
- Communication Skills
About Wing Assistant
wingassistant.comWing Assistant is a virtual staffing platform that connects businesses with top 0.5% remote virtual assistants across admin, sales, marketing, and other functions. They offer affordable global talent (advertised under $8/hr) on a simple month-to-month subscription and provide onboarding, training, a dedicated CSM, and ongoing quality supervision. Customers get access to a WorkSpace app and managed support to scale recurring operational work. The service targets businesses seeking cost-effective, vetted remote support with hands-on account management and productivity tools.
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