Senior Software Support Engineer

Celonis(26 days ago)

HybridFull TimeMedior$88,976 - $118,570 (estimated)Customer Support

About this role

The 2nd Level Technical Support Engineer will join Celonis’ Support Services team in Madrid, acting as a technical expert and primary interface between global customers, partners, and internal engineering and product teams. The role focuses on becoming a deep expert in Celonis infrastructure and software within a SaaS, customer-value-driven environment while contributing to continuous improvement and knowledge sharing. The engineer will report to the Director of Customer Support and participate in global on-call coverage.

View Original Listing

Required Skills

Technical Support
Technical Contact
Case Ownership
Incident Diagnosis
Root Cause
Continuous Improvement
Knowledge Base
Webcasts
On Call
ITSM

+9 more

Qualifications

Bachelor in Computer Science or Engineering
ITIL v3 Foundation Certification
AWS Certification
Azure Certification

About Celonis

celonis.com

Celonis is a process intelligence company whose platform combines process mining, analytics, and AI to help organizations visualize, monitor, and optimize end-to-end business processes across systems, teams, and functions. Its tools surface real-time operational insights, enable process redesign and orchestration, and deploy AI-driven automations for use cases across supply chain, finance, IT, and shared services. More than 1,400 companies use Celonis to improve service levels, accelerate cash flow, reduce costs, and drive continuous process excellence and measurable business value.