About this role
The Support Engineer II at Checkr helps customers resolve technical production issues and serves as the primary liaison between support and engineering teams. The role emphasizes delivering excellent customer experiences, managing escalations, and supporting incident communications while participating in a 24/7 on-call rotation. It is suited for candidates with SaaS API support experience who are pursuing a trajectory toward software engineering.
Required Skills
- Debugging
- Troubleshooting
- Customer Service
- Communication
- Incident Management
- Escalation Management
- SQL
- APIs
- cURL
- Postman
+13 more
About Checkr
checkr.comCheckr is a background-check platform that uses AI and automation to make employment screening faster, more accurate, and more compliant. It offers APIs and integrations to streamline candidate onboarding, continuous monitoring, and decision workflows so employers can fill roles quicker and reduce friction in hiring. Companies across industries use Checkr to speed time-to-hire, improve candidate experience, and scale background screening globally while maintaining regulatory compliance.
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