Senior Specialist, Help Desk Support
Raymond James & Associates, Inc., Research Division
About this role
This role provides front-line technical support to internal and external customers within a customer contact center environment, focusing on first contact resolution and quality service. The position operates on a hybrid schedule based in Denver, Colorado, with an initial six-week onsite training period. The incumbent uses company systems and knowledge management tools to process requests, complete data entry, and escalate issues as needed.
Skills
Qualifications
About Raymond James & Associates, Inc., Research Division
rjcapitalmarkets.comN/A
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About Raymond James & Associates, Inc., Research Division
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Raymond James & Associates, Inc., Research Division.
Salary
$45k – $60k
per year
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