Senior Specialist, IT Operations

Housecall Pro(25 days ago)

RemoteFull TimeSenior$60,000 - $75,000Information Technology

About this role

The Senior Specialist, IT Operations ensures the reliability, security, and scalability of Housecall Pro’s technology infrastructure while serving as an escalation point for complex technical issues. The role focuses on driving process improvements, leveraging automation and AI to optimize IT workflows, and supporting onboarding/offboarding and asset logistics. The position also emphasizes mentorship, cross-functional collaboration, and maintaining clear documentation.

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Required Skills

macOS
Windows
Okta
IAM
SAML
OAuth
SCIM
Networking
Troubleshooting
Automation

+10 more

Qualifications

Bachelor's Degree

About Housecall Pro

housecallpro.com

Housecall Pro is an all-in-one business management platform for home service companies (e.g., HVAC, plumbing, electrical, cleaning). It provides scheduling and dispatch, mobile field tools, online booking, estimates, invoicing and payment processing, customer management, automations, and reporting to streamline operations. The platform integrates with common payment and marketing tools and is used by over 200,000 field service professionals. Housecall Pro positions itself as a top-rated solution focused on helping small and mid-size service businesses run and grow more efficiently.