Senior Specialist, Premium Support (Italian)
Airbnb(1 month ago)
About this role
The Senior Specialist, Premium Support at Airbnb delivers high-touch customer service for premium and luxury reservations, acting as a point of escalation and owning complex cases end-to-end. The role is full-time based in Dublin, Ireland (relocation considered) and requires fluency in English and Italian. The specialist works autonomously, engages with internal stakeholders, and supports continuous improvement of team processes and service quality.
Required Skills
- Case Management
- Customer Support
- Communication
- Conflict Resolution
- Negotiation
- Stakeholder Engagement
- Problem Solving
- Decision Making
- Multitasking
- Prioritization
+12 more
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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