Senior Specialist, Premium Support (Portuguese)
Airbnb(1 month ago)
About this role
A Senior Specialist, Premium Support at Airbnb provides end-to-end, high-touch customer support to members of the Airbnb community, with emphasis on high‑value and Luxury reservations. The role is based in Ireland and requires ownership of complex cases, cross-functional collaboration, and flexibility to adapt to evolving business needs. This is a full-time position requiring fluency in English and Portuguese.
Required Skills
- Customer Service
- Case Management
- Communication
- Problem Solving
- Conflict Resolution
- Negotiation
- Stakeholder Engagement
- Multitasking
- Prioritization
- Organization
+11 more
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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