Senior Supervision Officer
KeyBank(1 month ago)
About this role
The Complaint Officer at KeyBank is responsible for overseeing the customer complaint function within the first line of defense, ensuring complaints are managed in a compliant and timely manner. The role acts as a central point for complaint governance, trend monitoring, and coordination with business units and leadership to support continuous improvement and maintain regulatory adherence.
Required Skills
- Complaint Management
- Root Cause
- Regulatory Compliance
- Risk Assessment
- Stakeholder Collaboration
- Reporting
- Training
- Escalation
- Data Analysis
- Process Improvement
+1 more
Qualifications
- Bachelor's Degree
- SEI
- Series 7
- Series 24
- Series 66
- Series 53
- Series 9/10
- Life, Health and Variable Annuity License
About KeyBank
key.comEnjoy the benefits of being a KeyBank client. We offer checking & savings accounts, credit cards, insurance, and loans. Open your KeyBank account today!
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