Senior Support Analyst
Puma Energy(2 months ago)
About this role
A Senior Support Analyst is a senior IT role responsible for overseeing global application support and the service management and service introduction functions. The position acts as the primary liaison with service providers and stakeholders to ensure governance, service quality, and alignment with business objectives.
Required Skills
- Application Support
- Service Management
- Incident Management
- ITIL
- ServiceNow
- Vendor Management
- SLA Management
- Reporting
- Process Improvement
- Stakeholder Management
+10 more
About Puma Energy
pumaenergy.comReliable global energy company, that delivers top-tier fuels and lubricants to retail and commercial clients worldwide, with a strong presence in Africa.
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