Customer Experience Director
CyrusOne(26 days ago)
About this role
The Global Customer Experience Partner – Hyperscale is the senior operational and relationship lead for a major hyperscale customer, accountable for ensuring high-quality service delivery, compliance, and lifecycle excellence across global data center operations. The role acts as the strategic operational liaison across the Americas and Europe, collaborating with cross-functional teams to maintain consistent, scalable customer experience and enable continued growth.
Required Skills
- Operational Governance
- SLA Governance
- Incident Management
- Escalation Management
- ServiceNow
- Power BI
- Salesforce
- Stakeholder Management
- Lifecycle Management
- Data Analysis
+3 more
Qualifications
- Bachelor's Degree
- MBA (Preferred)
- PMP
- PgMP
- Lean Six Sigma
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