Senior Support Associate

Maven Clinic(1 month ago)

RemoteFull TimeSenior$55,000 - $65,000Care Support

About this role

A Senior Support Associate at Maven is a member-facing role on the Care Support team focused on delivering exceptional service and supporting Maven’s virtual clinic mission. The position contributes to improving member experience and informs product and operational improvements across Maven’s programs. This is a full-time, U.S.-based remote role with set schedules that include weekend coverage.

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Required Skills

Customer Support
Phone Support
Email Support
Live Chat
Account Setup
Enrollment
Pharmacy Coordination
Appointment Booking
Technical Support
Escalation Management

+7 more

Qualifications

Active US Work Authorization

About Maven Clinic

mavenclinic.com

Maven Clinic is a virtual-first women’s and family health company that partners with employers to deliver comprehensive reproductive and family care as an employee benefit. It helps companies retain diverse talent, improve health outcomes, and reduce maternity and fertility costs by supporting every path to parenthood—pregnancy, fertility and egg freezing, adoption, surrogacy, infant care, breastmilk shipping, and manager training. Maven combines clinical specialists, care navigation, and benefits integration to provide coordinated telehealth and support across the family-building journey. Employers adopt Maven to boost retention, employee wellbeing, and manage related healthcare spend.

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