Payments Support Agent
PadSplit
About this role
A Payments Support Agent at PadSplit serves as the primary point of contact for member financial inquiries at a remote, fast-growing proptech startup focused on affordable co-living. The role centers on handling billing and payments-related member interactions while supporting operational efficiency and contributing to internal knowledge base improvements. It emphasizes working in a metric-driven support environment with frequent product and process changes.
Skills
About PadSplit
padsplit.comPadSplit is a managed shared‑housing platform that offers affordable, furnished rooms and weekly rentals in modern, community homes. Listings include utilities, Wi‑Fi, laundry access and value‑added services like 24/7 telemedicine, with rooms starting around $119/week. PadSplit handles property management and streamlined move‑in to make safe, cost‑effective housing accessible. It targets working adults and community members who need flexible, short‑term or transitional housing with predictable weekly payments.
Recent company news
HousingWirePadSplit expands co-living services to 4 new cities
Dec 15, 2025
Greater Greater WashingtonThere’s demand for affordable rooms in DC. Who’s supplying them?
Nov 25, 2025
Houston Chronicle10 bedrooms, one townhome: Houston’s newest coliving experiment
1 month ago
ForbesPadSplit’s Shared Home Model Hits A Milestone
Apr 29, 2025
Atlanta Civic CircleIf Congress cuts rent vouchers, could PadSplit help bridge the housing gap?
Jun 25, 2025
About PadSplit
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for PadSplit.
Salary
$50k – $69k
per year