Payments Support Agent
PadSplit(13 days ago)
About this role
A Payments Support Agent at PadSplit serves as the primary point of contact for member financial inquiries at a remote, fast-growing proptech startup focused on affordable co-living. The role centers on handling billing and payments-related member interactions while supporting operational efficiency and contributing to internal knowledge base improvements. It emphasizes working in a metric-driven support environment with frequent product and process changes.
Required Skills
- Zendesk
- Google Suite
- Live Chat
- Email Support
- Phone Support
- Billing
- Reconciliation
- Troubleshooting
- KPI Tracking
- Documentation
+5 more
About PadSplit
padsplit.comPadSplit is a managed shared‑housing platform that offers affordable, furnished rooms and weekly rentals in modern, community homes. Listings include utilities, Wi‑Fi, laundry access and value‑added services like 24/7 telemedicine, with rooms starting around $119/week. PadSplit handles property management and streamlined move‑in to make safe, cost‑effective housing accessible. It targets working adults and community members who need flexible, short‑term or transitional housing with predictable weekly payments.
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