Senior Technical Account Manager
NICE(4 days ago)
About this role
The Technical Account Manager (TAM) at NICE is a trusted advisor who provides post-implementation strategic guidance to ensure customers realize maximum value from NICE solutions. The role maintains strategic relationships across client business units and serves as the primary liaison between customers and NICE support and product teams.
Required Skills
- Technical Support
- Escalation Management
- Customer Communication
- Root Cause
- Problem Solving
- Stakeholder Management
- Data Analysis
- Mentoring
- On-Call Support
- Integration Knowledge
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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