Senior Technical Customer Success Manager - EAST

Honeycomb.io(1 month ago)

RemoteFull TimeSenior$170,000 - $200,000Customer Success

About this role

A Senior Customer Success Manager at Honeycomb manages post-sales relationships for strategic and enterprise customers in the East Coast region, helping them realize value from Honeycomb’s observability platform. The role operates within a fully distributed, remote-first company and contributes cross-functionally to product and go-to-market priorities. Candidates should be experienced in SaaS customer-facing roles and be based in EST or CST.

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Required Skills

Trusted Advisor
Account Ownership
Strategy Translation
Stakeholder Management
Lifecycle Management
Scale Practices
Product Advocacy
Content Creation
Observability Knowledge
Regional Expansion

About Honeycomb.io

honeycomb.io

Honeycomb is an observability platform for distributed services that gives engineering teams the context, speed, and scale they need to build and run cloud‑native and AI‑era software. It ingests high‑cardinality traces, metrics, and event data and exposes fast ad‑hoc querying, visualization, and debugging tools to accelerate root‑cause analysis and reduce MTTR. Honeycomb is available as a hosted service and private‑cloud option and includes capabilities like revamped metrics and Canvas for building dashboards and investigative workflows, aimed at SREs and developers working with microservices, serverless, and complex distributed systems.