Senior Technical Customer Success Manager - EAST
Honeycomb.io
About this role
A Senior Customer Success Manager at Honeycomb manages post-sales relationships for strategic and enterprise customers in the East Coast region, helping them realize value from Honeycomb’s observability platform. The role operates within a fully distributed, remote-first company and contributes cross-functionally to product and go-to-market priorities. Candidates should be experienced in SaaS customer-facing roles and be based in EST or CST.
Skills
About Honeycomb.io
honeycomb.ioHoneycomb is an observability platform for distributed services that gives engineering teams the context, speed, and scale they need to build and run cloud‑native and AI‑era software. It ingests high‑cardinality traces, metrics, and event data and exposes fast ad‑hoc querying, visualization, and debugging tools to accelerate root‑cause analysis and reduce MTTR. Honeycomb is available as a hosted service and private‑cloud option and includes capabilities like revamped metrics and Canvas for building dashboards and investigative workflows, aimed at SREs and developers working with microservices, serverless, and complex distributed systems.
Recent company news
SiliconANGLEObservability keeps AI-based vibe coding in check
Nov 17, 2025
PR NewswireHoneycomb Acquires Grit and Expands Leadership Team to Accelerate Customer Value and Enterprise Growth
Apr 10, 2025
The New StackHoneycomb.io’s Austin Parker: OpenTelemetry In-Depth
Jan 7, 2025
The SaaS NewsHoneycomb Raises $50 Million in Series D
Apr 7, 2023
PR NewswireHoneycomb Unveils Solutions to Maximize the Value of All Telemetry Data
Oct 16, 2024
About Honeycomb.io
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Honeycomb.io.
Salary
$170k – $200k
per year