Customer Success Manager

Auvik Networks(5 days ago)

RemoteFull TimeMedior$92,321 - $123,357 (estimated)Customer Success

About this role

As a Customer Success Manager at Auvik, you will own the long-term success of a defined book of business, ensuring customers realize ongoing value from the Auvik product suite so they continue to renew and expand. The role acts as the customer advocate within Auvik and works cross-functionally with Product, Sales, Marketing, and Support. The company is fully distributed and emphasizes transparency, learning, and flexibility for employees.

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Required Skills

Customer Success
Account Management
Relationship Building
Adoption Planning
Retention
Upselling
Change Management
Stakeholder Management
Communication
Analytical Skills

+2 more

About Auvik Networks

auvik.com

Auvik is cloud-based network management software that gives IT teams and managed service providers comprehensive visibility and control over their networks. It automatically discovers and maps devices, monitors performance and configurations, provides alerts and traffic analysis, enables remote troubleshooting, and protects configurations with backups to speed issue resolution. Delivered as a SaaS platform with centralized dashboards and integrations, Auvik is built to scale across distributed and hybrid environments and offers a free 14‑day trial.