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Senior Technical Program Manager, Product Development at Zendesk - ApplyBlast

Senior Technical Program Manager, Product Development

Zendesk

4 months ago

3.7 on Glassdoor

San Francisco, California, United States of America

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Senior Technical Program Manager at Zendesk, you will lead complex, cross-functional AI agent development programs within the Product Development division. You will establish governance and cadence to ensure predictable delivery while connecting strategy with execution across global stakeholders. This role requires driving measurable outcomes for Forethought AI Agents by managing dependencies, mitigating risks, and fostering alignment among Product, Engineering, and partner teams.

Responsibilities

Lead and deliver multi-team technical programs spanning product development
Translate strategy and OKRs into structured program plans and milestones
Build program governance including operating cadences and clear RACI
Proactively identify, track, and mitigate risks and dependencies
Facilitate alignment and decision-making across diverse global stakeholder functions

Skills

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.