Senior Technical Support Engineer

Halcyon(25 days ago)

RemoteFull TimeSenior$136,891 - $183,235 (estimated)Support

About this role

A Senior Technical Support Engineer at Halcyon provides advanced technical support for customers of the company’s adaptive security platform. The role focuses on resolving escalated issues across Windows, Linux, and macOS environments while collaborating closely with Customer Success, Engineering, and Threat Response teams. This is a remote-native position within the support organization and requires working a Sunday through Thursday shift.

View Original Listing

Required Skills

Technical Escalation
Troubleshooting
Windows
Linux
MacOS
Cloud
Networking
Applications
Security
Root Cause

+12 more

Qualifications

7+ Years Experience
Microsoft Certification
Linux Certification
AWS Certification
Security+

About Halcyon

halcyon.ai

Halcyon Tech, Inc. is an American cybersecurity software and services company headquartered in Austin, TX that builds an anti‑ransomware and cyber‑resilience platform for large enterprises. The platform combines the fastest endpoint recovery methods with layered resiliency — including bypass and evasion protection, key capture and automated decryption, and data extortion prevention — to undo ransomware attacks in minutes. Targeting Global 2000 customers, Halcyon provides prevention, recovery, emergency response and research capabilities to minimize downtime and operational impact from ransomware‑as‑a‑service threats.