Senior Technical Support Engineer

Celonis(5 days ago)

HybridFull TimeMedior$105,685 - $139,940 (estimated)Customer Support

About this role

A 2nd Level Technical Support Engineer at Celonis provides expert technical analysis and resolution for complex product and infrastructure issues across the Celonis Process Intelligence platform. The role is based in Madrid and acts as the primary technical interface between global customers, partners, and internal teams including Engineering and Product Management. It focuses on deepening technical expertise in a SaaS, cloud and containerised environment to ensure customer value and service continuity.

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Required Skills

Technical Support
Troubleshooting
Linux
Kubernetes
AWS
Azure
Python
Java
Databases
ITIL

+2 more

Qualifications

Bachelor in Computer Science
Bachelor in Engineering
ITIL v3 Foundation
AWS Certification
Azure Certification

About Celonis

celonis.com

Celonis is a process intelligence company whose platform combines process mining, analytics, and AI to help organizations visualize, monitor, and optimize end-to-end business processes across systems, teams, and functions. Its tools surface real-time operational insights, enable process redesign and orchestration, and deploy AI-driven automations for use cases across supply chain, finance, IT, and shared services. More than 1,400 companies use Celonis to improve service levels, accelerate cash flow, reduce costs, and drive continuous process excellence and measurable business value.