Technical Account Manager
NICE(1 month ago)
About this role
The Technical Account Manager at NICE is a strategic, post-implementation advisor for designated customers, ensuring alignment between customer priorities and NICE business objectives. The role serves as a subject-matter expert on NICE solutions and acts as the primary liaison between customers and internal support, product, and engineering teams to maximize customer value and satisfaction. This position supports long-term customer success and continuity of service across account lifecycles.
Required Skills
- Escalation Management
- Technical Communication
- Customer Support
- Relationship Management
- Problem Resolution
- Root Cause
- Best Practices
- Engineer Mentoring
- Stakeholder Communication
- SLA Management
+6 more
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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