Senior Technical Support Engineer
MacStadium
About this role
A Senior Technical Support Engineer at MacStadium owns the Tier 1 ticket queue, develops product expertise across the full product portfolio, and builds automation and tooling to scale support operations. The role involves managing tickets, troubleshooting complex issues, and collaborating with developers and engineering teams to improve support processes.
Skills
About MacStadium
macstadium.comMacStadium is a Mac-focused infrastructure provider that delivers cloud-hosted Mac hardware and software platforms for enterprise iOS and macOS development. Its Orka platform provides ephemeral, containerized macOS environments for CI/CD and DevOps, while Mac VDI (via Citrix) and private Mac clouds enable remote teams and large organizations to run virtual desktops and build farms. Trusted by Fortune 500 companies and operating as a Mac-only specialist since 2011, MacStadium offers dedicated Mac minis/Pros, colocation, and automation-friendly APIs. Organizations choose it for scalable, secure Mac infrastructure, reliable builds, and enterprise-grade support and compliance.
About MacStadium
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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