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Senior Technical Support Specialist at airSlate - ApplyBlast

Senior Technical Support Specialist

airSlate

2 months ago

3.5 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Technical Support Specialist at airSlate handles complex web support cases for enterprise and sales-assisted accounts, leading client calls and troubleshooting technical issues related to the SignNow platform. This role requires collaborating with the GTM team on escalated issues, documenting product bugs, and ensuring timely resolution within SLA requirements. The position demands strong communication skills and experience in B2B SaaS support to manage Tier 1 accounts effectively.

Responsibilities

Handle complex web support cases for enterprise and sales-assisted accounts
Lead and participate in client calls with Tier 1 accounts independently
Investigate and troubleshoot technical issues related to SignNow web platform, integrations, and workflows

Skills

About airSlate

airslate.com

Headquarters

Brookline, Massachusetts, United States

Company Size

501-1000 employees

Founded

2006

View Profile

airSlate is a business automation and document solutions platform that helps organizations create, edit, and manage documents while automating workflows and electronic signatures. It combines PDF editing, eSign, form and landing-page builders, and a low-code/no-code workflow engine with integrations to common business apps. The platform streamlines approvals, document generation, and repetitive tasks to accelerate processes, reduce errors, and improve compliance. airSlate targets teams across sales, HR, legal, and operations that want to digitize paper-based work and scale operations.