Senior Vice President, Customer Operations
M3(4 days ago)
About this role
M3 seeks a senior executive to lead its customer operations, focusing on delivering exceptional post-sales service and support to clients in the hospitality industry. The role involves overseeing the customer lifecycle, improving operational processes, and fostering strategic partnerships to enhance client satisfaction and retention.
Required Skills
- Customer Success
- Leadership
- Operational Excellence
- Data Analysis
- Account Management
- SaaS
- Customer Support
- Process Improvement
- Financial Management
- AI
Qualifications
- Bachelor’s Degree
- MBA or Advanced Degree
About M3
m3.comm3.com is one of Japan’s largest online medical portals dedicated to physicians, delivering up-to-date clinical and medical information to support daily practice and research. The site aggregates drug and treatment data, medical news, conference listings, and literature search tools, and provides physician bulletin boards and other communication features. m3 also offers career and recruitment services, job listings, and resources for clinic opening, practice management, and patient acquisition. Physicians use m3 for specialized content, professional networking, and ongoing career development.
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