Customer Success Analyst, Afterpay
Block(5 days ago)
About this role
The role involves analyzing customer success data, leading cross-functional initiatives, and improving operational metrics to enhance customer satisfaction and retention. It requires strategic planning, stakeholder engagement, and system diagnostics to support the customer experience.
Required Skills
- Data Analysis
- Customer Success
- Operational Excellence
- Cross-Functional Leadership
- Product Management
- Process Improvement
- Metrics Tracking
- System Diagnostics
- Stakeholder Management
- Supportability
About Block
block.xyzBlock, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.
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