Service Assurance Technician
Goctc
About this role
The Service Assurance Technician at CTC responds to customer reports of trouble with voice, data, or video services, providing escalated repair resolution and maintaining trouble records. They support customer issues day-to-day and may escalate more complex problems to specialized teams. The role involves technical troubleshooting, customer service, and equipment management within a telecommunications environment.
Skills
About Goctc
goctc.comCTC (Connect CTC) is a community-focused internet service provider delivering high-speed fiber internet to homes and businesses in local neighborhoods. They emphasize reliable, low-latency connections backed by responsive local customer support and professional installation. CTC positions itself as a neighborhood partner, bringing modern broadband infrastructure and service options tailored for residential and commercial needs.
About Goctc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Goctc.
Salary
$68k – $92k
per year