Service Delivery Manager
CNX
About this role
The Service Delivery Manager at Concentrix leads client-facing and operational activities to ensure seamless delivery of technology and support services. The role acts as the primary liaison between clients, internal teams, and stakeholders to align technical execution with business objectives and drive continuous improvement. It supports Concentrix’s Technical Products and Services and Professional Services efforts to modernize customer experiences.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$120k – $162k
per year