Service Delivery Manager

Philip Morris International(2 months ago)

RemoteFull TimeSenior$119,967 - $161,794 (estimated)Technical Products and Services

About this role

The Service Delivery Manager at Concentrix leads client-facing and operational activities to ensure seamless delivery of technology and support services. The role acts as the primary liaison between clients, internal teams, and stakeholders to align technical execution with business objectives and drive continuous improvement. It supports Concentrix’s Technical Products and Services and Professional Services efforts to modernize customer experiences.

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Required Skills

Client Management
Stakeholder Engagement
KPI Management
SLA Management
Escalation Management
Operational Excellence
Team Leadership
Cloud Collaboration
Workforce Planning
Risk Management

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Qualifications

Bachelor's Degree in Business Administration, Operations Management, IT, or Related Field

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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