Service Delivery Manager

D-ploy(1 year ago)

HybridFull TimeSenior$132,970 - $177,865 (estimated)Information Technology

About this role

A Service Delivery Manager at D-ploy leads the company's onsite support and service desk organization for enterprise pharmaceutical customers across EMEA and the USA, ensuring reliable IT support and high customer satisfaction. The role is part of a growing IT and engineering solutions firm focused on optimizing clients' IT productivity and delivering value.

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Required Skills

Service Delivery
ITIL
Service Management
ServiceNow
Troubleshooting
Stakeholder Management
Team Management
Resource Management
Communication
Problem Solving

About D-ploy

d-ploy.ch

D-ploy is a dynamic IT services and engineering solutions provider, specializing in customized technology strategies that enable businesses to thrive. The company offers a broad range of services, including managed IT, cloud solutions, and cybersecurity, aimed at enhancing operational efficiency and promoting digital transformation. With a focus on delivering tailored solutions and exceptional customer support, D-ploy empowers organizations to maximize their technology investments and achieve their strategic objectives.

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