Service Delivery Manager

Philip Morris International(12 days ago)

RemoteFull TimeSenior$50,000 - $70,000Customer Support and Engineering

About this role

The Service Delivery Manager at Concentrix is responsible for ensuring client satisfaction and operational excellence within customer support and engineering functions. The role involves managing client relationships, coordinating with technical teams, and driving continuous improvement to deliver high-quality services. It combines strategic oversight with hands-on leadership to optimize performance and foster a collaborative, innovative culture.

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Required Skills

KPI Management
Operational Excellence
Client Management
Team Leadership
Stakeholder Engagement
Performance Optimization
Project Management
Customer Service
Business Communication
Technical Collaboration

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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