Service Desk Agent-1
DXC(1 day ago)
About this role
The Service Desk Agent provides first-tier support within a high-volume, 24x7 environment, assisting government clients with technical issues related to hardware, software, and network systems. The role involves problem diagnosis, customer service, and incident management to ensure service level objectives are met in a collaborative and dynamic setting.
Required Skills
- Customer Service
- Troubleshooting
- ITIL
- Help Desk Support
- Incident Management
- Hardware Support
- Software Support
- Network Support
- ServiceNow
About DXC
dxcas.comAdvanced Solutions is a British Columbia based IT company, employing more than 500 local employees and offering transformational services to the BC Public Sector.
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