Service Desk Analyst I
Nordic Global(2 months ago)
About this role
An IT Service Desk Agent I at Nordic provides first-line IT support to physicians, clinicians, and hospital/clinic staff across multiple healthcare clients. The role is remote, supports variable shifts (including evenings, weekends, and holidays), and emphasizes maintaining service continuity and accurate documentation for escalation when needed.
Required Skills
- Customer Service
- Troubleshooting
- Windows 10
- Microsoft Office
- Network Connectivity
- VPN
- Citrix
- Mobile Device Management
- Remote Support
- Ticketing Systems
+7 more
Qualifications
- CompTIA A+
- Microsoft Certification
- HDI Certification
- ITIL Training
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
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