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© All Rights Reserved. ApplyBlast.com
RedHelm
The Service Desk Analyst I serves as the primary point of contact for client technical support, handling incidents and service requests across phone, email, chat, and ticketing systems. The role focuses on troubleshooting end‑user issues, performing basic account administration, and documenting resolutions while providing customer‑focused assistance in a fast‑paced environment.
Headquarters
Pittsburgh, Pennsylvania, United States
Company Size
501-1000 employees
Founded
2003
RedHelm provides complete, coordinated technology and cybersecurity solutions from a single trusted partner. They deliver expert, end-to-end support designed to streamline operations, reduce risk, and keep businesses secure. Organizations engage RedHelm for integrated managed IT and security services — from risk assessments and threat detection to incident response and strategic guidance — to strengthen resilience across their environments.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for RedHelm.
RedHelm didn’t post a salary, so this is our estimate from similar listings.
24% below the average for this role
