Service Desk Analyst (Mandarin Speaker)
DXC Technology(1 month ago)
About this role
A Service Desk Analyst (Mandarin Speaker) at DXC Technology provides front-line IT support by logging, validating, and diagnosing customer issues across products and applications. The role delivers solutions through information gathering, troubleshooting, and problem research, or escalates incidents to appropriate resolution groups while maintaining agreed service levels. The position supports international customers and requires strong Mandarin and English communication.
Required Skills
- Customer Support
- Troubleshooting
- Incident Logging
- Escalation
- Microsoft Windows
- Communication
- Mandarin
- English
- Time Management
- Teamwork
+2 more
About DXC Technology
dxc.comDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.
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