Service Desk Analyst Tier 1 (Hybrid)

Medical Care of Boston Management Corporation(2 months ago)

OnsiteFull TimeJunior$42,000 - $72,000Information Technology

About this role

A Service Desk Analyst at Beth Israel Lahey Health is a frontline IT role within the organization's Information Technology department, supporting technology use across BILH entities. The position is customer-facing and works within the IT service management framework to help maintain reliable technology services in a healthcare environment.

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Required Skills

Customer Service
Incident Management
Troubleshooting
Windows
MacOS
Mobile Devices
Active Directory
Citrix
Office 365
ServiceNow

+3 more

Qualifications

High School Diploma or GED

About Medical Care of Boston Management Corporation

cms.gov

The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the U.S. Department of Health and Human Services (HHS) that administers the nation's major healthcare programs, including Medicare and Medicaid. CMS is responsible for overseeing the healthcare system in the United States, ensuring access to high-quality healthcare services and improving health outcomes for its beneficiaries. Through its initiatives and regulations, CMS aims to provide a more transparent healthcare system and reduce costs while enhancing care delivery across the nation.

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