Service Desk Analyst
Unisys(5 months ago)
Mandaluyong CityOnsiteFull TimeMedior$75,645 - $101,956 (estimated)Information Technology
Apply NowAbout this role
An IT Support Specialist at Unisys responds to moderately complex incidents and service requests across hardware, software, client and COTS applications, as well as network and user administration. The role applies judgment and problem-solving to resolve incidents, escalates complex problems to other resolver teams or vendors, and supports ongoing day-to-day client queries. Success involves effective incident resolution and timely escalation when needed.
Required Skills
- Hardware Support
- Software Support
- Client Apps
- COTS Apps
- Network Admin
- User Admin
- Problem Solving
- Incident Management
- Escalation
- Analytical Skills
Qualifications
- High School Diploma
- GED
- Associate Degree
- Technical Certification
- ITIL
About Unisys
unisys.comUnisys is a global technology solutions company for cloud, data and AI, digital workplace, logistics and enterprise computing solutions.
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