Service Desk Analyst
NATIONAL(19 hours ago)
About this role
The Capita SPEN Network Operations Centre is seeking an experienced Service Desk Analyst to support the team's incident management and customer service efforts. The role involves handling incoming contacts, resolving networking issues, and working closely with engineering and service teams to maintain service quality.
Required Skills
- ITIL
- Incident Management
- Networking
- Customer Service
- Troubleshooting
- Communication
- SLAs
- Network Support
- ITMS
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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