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Service Desk Analyst at Vistra Corp - ApplyBlast

Service Desk Analyst

Vistra Corp

3 months ago

India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Service Desk Analyst at the merged Tricor and Vistra organization provides Level 1 and Level 2 support within a global IT environment. The role involves resolving complex incidents, acting as an escalation point for junior analysts, and driving problem management to reduce repeat issues. Candidates will collaborate with global teams, maintain knowledge bases, and participate in system upgrades and automation initiatives.

Responsibilities

Provide L1 and L2 support in a global service desk environment
Own and resolve complex incidents ensuring SLA compliance
Act as escalation point for junior analysts
Drive problem management and reduce repeat incidents
Maintain documentation and knowledge base

Skills

Qualifications

Bachelor's degree in Information Technology or Computer ScienceITIL Foundation (v3/v4)Microsoft 365 CertifiedCompTIA A+ or Network+Microsoft Azure Fundamentals

About Vistra Corp

vistracorp.com

Headquarters

Irving, Texas, United States

Company Size

5001-10000 employees

Founded

1882

View Profile

Vistra is a leading Fortune 500 integrated retail electricity and power generation company that provides essential power resources to customers, businesses, and communities across the United States, from California to Maine. The company operates a family of retail electricity brands including TXU Energy, Dynegy, Ambit, and others, as well as zero-carbon generation through Vistra Zero. Vistra serves both competitive energy markets and clean energy sectors, including nuclear and renewable power generation.