AWS European Sovereign Cloud
The Service Desk Analyst serves as the first point of contact for international clients, providing technical assistance and resolving incidents via phone, chat, or ticketing systems. The role involves troubleshooting hardware, software, and connectivity issues while maintaining high customer service standards and adhering to service level agreements. This position requires strong communication skills and a willingness to learn ITIL processes to ensure efficient incident management and resolution.
The AWS European Sovereign Cloud is a new, independent cloud for Europe entirely located within the European Union (EU), designed to help customers meet their evolving sovereignty requirements.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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AWS European Sovereign Cloud didn’t post a salary, so this is our estimate from similar listings.