Service Desk Engineer
New Era Technology(22 days ago)
About this role
New Era Technology is hiring a Service Desk Engineer for its Newcastle office to support internal and external clients. The role is a full-time position focused on providing end-user support within a service desk environment and contributing to a customer-focused IT support operation. The position is primarily onsite with occasional remote days possible.
Required Skills
- Service Desk Support
- Ticketing Systems
- Incident Management
- Troubleshooting
- Customer Service
- Windows
- MacOS
- Office 365
- Google Workspace
- Active Directory
+15 more
Qualifications
- ITIL 4
- CompTIA A+
- CompTIA Network+
- Microsoft 365
About New Era Technology
neweratech.comNew Era Technology is an IT engineering and services firm that delivers mission-focused technology solutions for federal, defense, intelligence, and commercial clients. They specialize in systems integration, cloud modernization, cybersecurity, enterprise infrastructure, and managed services, along with program management and lifecycle sustainment for mission‑critical systems. New Era combines cleared technical staff and security-focused operations to provide end-to-end engineering, deployment, and support that keep complex, regulated IT environments resilient and compliant.
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