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© All Rights Reserved. ApplyBlast.com
HCL Group
The Service Desk Language Specialist provides Level 2 remote desktop support and incident resolution for a specific language cohort, operating within a 24x7 service model. This role focuses on deep-dive diagnostics, intelligent swarming, and knowledge base authoring to maximize remote resolution and support shift-left initiatives. The specialist acts as a technical escalation point and coach for Level 1 agents while ensuring comprehensive handover packages and problem management contributions.
HCL Group is a pioneering Indian conglomerate established in 1976, recognized as one of India's original IT garage start-ups and an early innovator in modern computing. The Group operates a portfolio of companies spanning technology services (HCLTech), software products (HCLSoftware), healthcare solutions (HCL Healthcare), IT distribution (HCL Infosystems), and online education (HCL GUVI). It also invests in philanthropy, sports, and music through various strategic programs and foundations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HCL Group.
HCL Group didn’t post a salary, so this is our estimate from similar listings.
10% below the average for this role