Service Desk Lead
Mecca(2 months ago)
RichmondOnsiteFull TimeManager$56,452 - $75,729 (estimated)Information Technology
Apply NowAbout this role
A Service Desk Lead at MECCA will guide and develop the Service Desk Level 1 team to deliver first-line IT support across Retail stores, Support Office and Distribution Centre environments. The role owns day-to-day operations, service culture and ensuring timely, high-quality customer-focused IT service. It contributes to stakeholder engagement and continuous improvement of support outcomes.
Required Skills
- Service Desk Leadership
- Coaching
- Queue Management
- Rostering
- Prioritisation
- Escalation Management
- Troubleshooting
- Windows
- MacOS
- iOS
+11 more
About Mecca
mecca.comShop the MECCA Australia range of curated makeup, skincare, fragrance, hair & body. Plus, complimentary samples & free shipping on orders over $25.
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