Service Desk Lead
Mecca
About this role
A Service Desk Lead at MECCA will guide and develop the Service Desk Level 1 team to deliver first-line IT support across Retail stores, Support Office and Distribution Centre environments. The role owns day-to-day operations, service culture and ensuring timely, high-quality customer-focused IT service. It contributes to stakeholder engagement and continuous improvement of support outcomes.
Skills
About Mecca
mecca.comShop the MECCA Australia range of curated makeup, skincare, fragrance, hair & body. Plus, complimentary samples & free shipping on orders over $25.
Recent company news
KFORThe Spotlight is a dream come true for new co-host, Mecca Rayne
6 days ago
Human Rights WatchSaudi Arabia: Migrant Workers in Mecca Arrested for Demanding Unpaid Wages
Nov 6, 2025
Human Resources DirectorMecca faces backlash over lack of diversity at Sydney Rhode launch
2 weeks ago
Fast CompanyCopenhagen wants to cement itself as a sustainable fashion mecca
1 month ago
Bold Journey MagazineAn Inspired Chat with Mecca Williams-Muhammad of Los Angeles, CA
Sep 16, 2025
About Mecca
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Mecca.
Salary
$56k – $76k
per year