Service Desk Team Lead
Unisys(3 months ago)
About this role
A Service Desk Manager at Unisys oversees the Service Desk function, ensuring high-quality technical support delivery and operational performance for client-facing support teams. The role emphasizes leadership, stakeholder communication, and continuous service improvement within the IT organization.
Required Skills
- Team Leadership
- Technical Support
- L1 Support
- L2 Support
- Incident Management
- SLA Management
- KPI Monitoring
- Mentoring
- Escalation Management
- Root Cause Analysis
+3 more
Qualifications
- BA/BS Degree
- ITIL Intermediate
About Unisys
unisys.comUnisys is a global technology solutions company for cloud, data and AI, digital workplace, logistics and enterprise computing solutions.
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