IT - Service Desk Lead Agent
Nordic Global(1 year ago)
About this role
The IT Service Desk Lead Agent III oversees first-level technical service desk operations for healthcare clients, serving as an escalation point for complex incidents and supporting multiple client environments. The role coordinates team activities, supports service delivery quality, and participates in on-call rotations and client communications.
Required Skills
- Hardware Troubleshooting
- Windows Troubleshooting
- Microsoft Office
- Active Directory
- Customer Service
- Team Leadership
- ITSM
- Remote Support
- VDI
- MFA
+4 more
Qualifications
- Post-secondary Education
- CompTIA A+
- Microsoft Certification
- HDI Certification
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
View more jobs at Nordic Global →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Nordic Global
Similar Jobs
Service Desk Agent
PDI Technologies(3 days ago)
Service Desk Analyst - Tier 1
Medical Care of Boston Management Corporation(15 days ago)
Service Desk Analyst
Rapid Reliable Care by DocGo, LLC(14 days ago)
MSP Help Desk/Service Desk Support - L2
Axxys Technologies, Inc.(1 year ago)
Service Desk Agent (R13757)
Oportun(1 month ago)
IT Support Analyst
Remeha(12 days ago)