Service Desk Manager (USAF Cloud One)

Example Corp(1 month ago)

Bedford, MAOnsiteFull TimeManager$82,550 - $149,225Information Technology

About this role

The Service Desk Manager will lead and operate a multi-cloud service desk supporting AWS, Azure, Google, and Oracle environments for the U.S. Air Force Cloud One program. The role focuses on ensuring system resiliency, security, and cost-effectiveness while modernizing a global-scale cloud environment. The manager will oversee staffing, processes, and 24/7/365 operations at Hanscomb AFB in Bedford, MA.

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Required Skills

Service Desk
Help Desk
Incident Management
Escalation
Cloud Support
Multi-Cloud
AWS
Azure
Google Cloud
Oracle Cloud

+7 more

Qualifications

Bachelor's Degree or Equivalent Experience
Master's Degree or Equivalent Experience
2+ Years Supervisory Experience
Interim Secret Clearance
Ability To Obtain Secret Clearance
US Citizenship
CompTIA Security+ (IAT-2)

About Example Corp

leidos.com

Acquia is a digital experience company built around Drupal that provides cloud hosting, content management, personalization, and marketing tools to help organizations build and operate large, secure websites and applications. Its platform combines Acquia Cloud and site-management services with capabilities for digital asset management, personalization and customer engagement, security, and professional support. Founded by Dries Buytaert (the creator of Drupal), Acquia positions itself as an enterprise-grade partner for organizations that want to leverage open-source Drupal at scale. Its customers include government agencies, media companies, and large enterprises that need scalable, secure digital experiences.

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