Service Desk Specialist - Term Position (Not To Exceed 4 Years & 5 Months)
AVIATION ENTERPRISES(16 days ago)
About this role
A Service Desk Specialist provides IT support to Airport Authority employees, handling hardware, software, and telecommunications issues through troubleshooting, documentation, and escalation processes. The role emphasizes customer service and technical knowledge within a structured support framework.
Required Skills
- ITIL
- Help Desk
- Remote Access
- Troubleshooting
- Customer Service
- Ticketing System
- MS Office
- Diagnostic Tools
- Hardware Support
- Network
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